Frustrations....Dish Network...all the same!!!

Just the other day I was attempting to help my in-laws with the problem that they were having with their DVR from Dish Network! It said that there was a fatal error on the hard disk and to call this number for technical support! So I did....3 hours later I still have not talked to someone in Technical Support! I talked to 9 different customer service agents and 3 different customer service supervisors which all routed back to the same number I dialed, having to go through the whole automated mess again...which sent me right back to customer service! It was so Aggravating! I just recently read the book "Inside the Magic Kingdom!" It talks about how Disney runs Disney World and the lengths it goes to give everyone that same magical experience! I think it's a great book to read on leadership, however...Dish Network was not Disney! They did not even send me to someone who could help me! After confronting several of the representatives about the problem with being sent around in a phone tagging circle...they began hanging up on me! Further more the last person I talked to actually ended up being the first person I spoke with which also hung up on me after about 10 minutes of trying to sort things out which she then said she could send me a free DVR with the upfront cost of $99...that's not free..it's their problem, it's under warranty...they need to fix it! Dish Network has, by all means, the worst customer service I have ever experienced in my life! Sorry about the ranting but if you are thinking about Dish Network over Direct or cable...you may want to think again!

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